Field Collection Executive

Ventura is looking for a Field Collection Executive to join its team in Tollygunge, Kolkata. The pay goes up to ₹20,000/month. There are 10 open positions.

Employer’s description

Visit Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

What we are looking for

• 1–2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of Complaint handling, Hindi and English, Verbal communication and CRM tools
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Position details

• Location: Tollygunge, Kolkata, West Bengal
• Openings: 10
• Timings: 9:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Interview: 1:30 PM - 3:00 PM | Monday to Saturday

Apply today and take the next step in your career with Ventura.