Telecaller

Verma Associates is looking for a Telecaller to join its team in LIC Colony, Vijayawada. The pay goes up to ₹13,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Active listening, CRM tools, Hindi and English, Complaint handling
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Salary and benefits

Salary: ₹10,000 – ₹13,000 per month, based on skills and experience.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Work location: LIC Colony, Vijayawada, Andhra Pradesh
• Vacancies: 1
• Work mode: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Verma Associates.