Telecaller

Join Vertex Engi Mech Pvt. Ltd. as a Telecaller in Nana Mava, Rajkot. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What we are looking for

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and CRM tools
• Female Only
• Good English
• Freshers can apply
• A patient, polite attitude

Quick facts

• Work location: Nana Mava, Rajkot, Gujarat
• Job type: Full time
• Timings: 9:00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 9:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Vertex Engi Mech Pvt. Ltd..