Team Leader (Tl)

Vertex is looking for a Team Leader (Tl) to join its team in Maharana Pratap Nagar, Bhopal. The team is filling 23 vacancies. Salary is up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• Someone customer-first and polite

Roles and responsibilities

• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.

Salary and benefits

Compensation: ₹13,600 – ₹15,000 per month.

Job details

• Job location: Maharana Pratap Nagar, Bhopal, Madhya Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 23
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Apply today and take the next step in your career with Vertex.