Telecaller

Looking for a Telecaller role in Hanuman Nagar, Nashik? Vi - Vodafone Idea mini Store is hiring now. You can earn up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹8,000 – ₹12,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• You are customer-first and polite

Quick facts

• Work location: Hanuman Nagar, Nashik, Maharashtra
• Job type: Full time
• Work mode: On-site
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Vi - Vodafone Idea mini Store reviews applications regularly.