Telecaller

Vi - Vodafone Idea Mini Store has an opening for a Telecaller based in Arya Nagar, Rajkot. Freshers can apply. The pay goes up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.

Salary and benefits

The salary for this role is ₹10,000 – ₹11,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Typing speed, Active listening, Hindi and English, Complaint handling
• Basic English
• Freshers can apply
• Someone patient and customer-first

Job details

• Location: Arya Nagar, Rajkot, Gujarat
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Vi - Vodafone Idea Mini Store.