Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with Vibatel Solutions Private Limited in Lal Bazar, Hyderabad. Freshers can apply. The pay goes up to ₹15,000/month. There are 10 open positions.

Note from the employer

Handle Customer Calls Professionally And Confidently. Communicate Clearly And Understand Customer Requirements. Provide Accurate Information And Resolve Basic Customer Queries. Maintain A Polite And Positive Attitude During Calls. Follow Company Communication Guidelines And Process Requirements. Maintain Daily Call Records And Achieve Ass. Languages : English, Hindi

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: English, Hindi
• Someone calm under pressure and patient

Pay and perks

Compensation: ₹13,000 – ₹15,000 per month.

Day-to-day work

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Lal Bazar, Hyderabad, Telangana
• Work type: Work from office
• Job type: Full time
• Interview: 09:30 AM - 12:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10

Ready to start? Upload your resume and apply to Vibatel Solutions Private Limited today.