Operation Manager

Vibe House Hospitality Llp (Vibe House) has an opening for an Operation Manager based in Paharganj, Delhi. The pay goes up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Active listening, Complaint handling, Verbal communication, Hindi and English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• A patient, polite attitude

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹30,000 – ₹35,000 per month.

Job details

• Work location: Paharganj, Delhi, Delhi
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Vibe House Hospitality Llp (Vibe House) reviews applications regularly.