Operation Manager

A new Operation Manager role is open at Vidhya Fashion, Limbayat, Surat. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Skills Needed : Email, Computer | MS Power Point, Internet Surfing, Inventory Management

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Computer, Email, Internet Surfing, Inventory Management, Ms Power Point
• Good English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• MS Power Point, Internet Surfing, Inventory Management

Pay and perks

The salary for this role is ₹20,000 – ₹25,000 per month.

Job at a glance

• Work location: Limbayat, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 11:30 AM - 9:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1

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