Telecaller

Vidyavarun Vastu is hiring a Telecaller in Cottonpete, Bengaluru. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Typing speed, Hindi and English, Verbal communication and Active listening
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• A polite, customer-first attitude

Job details

• Job location: Cottonpete, Bengaluru, Karnataka
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time

Ready to start? Upload your resume and apply to Vidyavarun Vastu today.