Operations Manager

Vigilant dynamic solutions Pvt Ltd has an opening for an Operations Manager based in Hapur Road - Ghaziabad, Delhi. Salary is up to ₹50,000/month. 2 candidates will be hired for this role.

In the employer’s words

Design, Implement, And Optimize Operational Systems And Workflows Used By The Team To Improve Execution Efficiency.Provide Leadership Oversight And Supervision To Madhu And Anjali, Ensuring Role Clarity, Accountability, And Performance Alignment.Act As The Primary Escalation Owner For Client Concerns, Ensuring Timely Resolution And Stakeholder. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, polite attitude

Roles and responsibilities

• You will log every interaction and its outcome in the support system.
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

What you get

Salary: ₹35,000 – ₹50,000 per month, based on skills and experience.

Quick facts

• Work location: Hapur Road - Ghaziabad, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Vigilant dynamic solutions Pvt Ltd today.