Tele Caller

Looking for a Tele Caller role in Simmakkal, Madurai? Vijay Associates is hiring now. 2 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Complaint handling, Verbal communication, Hindi and English, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Quick facts

• Location: Simmakkal, Madurai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Employment type: Full time

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