International Voice Process Agent

Start your next role as an International Voice Process Agent with Vijay Kumar (Krishna Enterprises) in Sector 62 - Noida, Delhi. The team is filling 20 vacancies. Salary is up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound
• Languages: English
• Someone polite and patient

Pay and perks

Compensation: ₹20,000 – ₹35,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Quick facts

• Job location: Sector 62 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20

Interested? Apply now on BetterJobs with your resume — Vijay Kumar (Krishna Enterprises) reviews applications regularly.