Travel Operations Coordinator

Join Villa DMC Global Pvt ltd as a Travel Operations Coordinator in Wakad, Pune. You can earn up to ₹18,000/month. 2 candidates will be hired for this role.

In the employer’s words

Coordination With B2B Travel Partners & Villa Companies, End-To-End Support For All Bookings. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Marathi, Hindi, English

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Marathi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Marathi, Hindi, English
• You are customer-first and calm under pressure

Salary

You will be paid ₹12,000 – ₹18,000 per month.

Job at a glance

• Location: Wakad, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:30 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 2

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