Telecaller

A new Telecaller role is open at Vinayak Infosoft, Sector-52, Chandigarh. You can earn up to ₹13,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹12,000 – ₹13,000 per month, based on skills and experience.

Roles and responsibilities

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Hindi and English, Complaint handling and Verbal communication
• Basic English
• Freshers can apply

Position details

• Work location: Sector-52, Chandigarh, Chandigarh
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Vinayak Infosoft today.