Process Associate

Vindhya E-Infomedia Private Limited is looking for a Process Associate to join its team in Kusumagiri, Kochi. 5 candidates will be hired for this role. The pay goes up to ₹22,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Roles and responsibilities

As a Process Associate, your work will include:

• Meet quality, call-handling and satisfaction targets.
• You'll escalate complex cases to the right team within the SLA.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• A calm under pressure, patient attitude

Compensation

Salary: ₹20,000 – ₹22,000 per month, based on skills and experience.

Job at a glance

• Work location: Kusumagiri, Kochi, Kerala
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 5

Ready to start? Upload your resume and apply to Vindhya E-Infomedia Private Limited today.