Telecaller

Virat Enterprises is hiring a Telecaller in Tilak nagar, Delhi. No experience? You can still apply. You can earn up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Typing speed, Hindi and English, CRM tools
• Basic English
• Freshers can apply

Pay and perks

You will be paid ₹18,000 per month.

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Job details

• Work location: Tilak nagar, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Job type: Full time

Ready to start? Upload your resume and apply to Virat Enterprises today.