Telecaller

A new Telecaller role is open at Virtex Group, Sector-52, Chandigarh. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with CRM tools, Typing speed, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Salary

You will be paid ₹15,000 per month.

Job details

• Work location: Sector-52, Chandigarh, Chandigarh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Virtex Group.