Rcm Head

Virtuoso Genai has an opening for a Rcm Head based in Masab Tank, Hyderabad. The pay goes up to ₹8,00,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Min Exp: 10 Years Max Exp: Any. More Than 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Requirements

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi, Telugu
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English

What you get

You will be paid ₹3,00,000 – ₹8,00,000 per month.

Key responsibilities

As a Rcm Head, your work will include:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job details

• Work location: Masab Tank, Hyderabad, Telangana
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Timings: 9 AM - 5 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Virtuoso Genai reviews applications regularly.