Email Support Executive

Visionary Outsourcing Services is hiring an Email Support Executive in Koramangala, Bengaluru. 9 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Pay and perks

Salary: ₹22,000 – ₹30,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Active listening, Typing speed, Hindi and English, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Quick facts

• Location: Koramangala, Bengaluru, Karnataka
• Openings: 9
• Work mode: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Visionary Outsourcing Services today.