Telecaller

Viva International is looking for a Telecaller to join its team in Gorwa, Vadodara. You can earn up to ₹50,000/month. The team is filling 30 vacancies.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Day-to-day work

As a Telecaller, your work will include:

• You will follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Pay and perks

Salary: ₹12,000 – ₹50,000 per month, based on skills and experience.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: CRM tools, Typing speed, Hindi and English, Active listening
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and polite

Position details

• Location: Gorwa, Vadodara, Gujarat
• Vacancies: 30
• Job type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Viva International today.