Telecaller

A new Telecaller role is open at Vodafone Idea Mini Store, Laxmisagar, Bhubaneswar. Freshers can apply. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

Salary: ₹8,000 – ₹12,000 per month, based on skills and experience.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, CRM tools, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Position details

• Work location: Laxmisagar, Bhubaneswar, Odisha
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Vodafone Idea Mini Store.