Telecaller

Looking for a Telecaller role in Janak Puri, Delhi? Vodafone Pvt Ltd is hiring now. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Hindi and English, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• You are polite and patient

Compensation

Compensation: ₹18,000 – ₹20,000 per month.

Quick facts

• Job location: Janak Puri, Delhi, Delhi
• Openings: 1
• Job type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Vodafone Pvt Ltd.