Telecalling Team Leader

Volkswagen has an opening for a Telecalling Team Leader based in Kilpauk, Chennai. The pay goes up to ₹35,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Tamil, English

What you get

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Sales, Tamil
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Tamil, English

Roles and responsibilities

Your main tasks will be to:

• You'll resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Location: Kilpauk, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: On-site
• Job type: Full time

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