Chat Support Executive / Chat Proce...

Voltas has an opening for a Chat Support Executive / Chat Proce... based in Sector 17 - Gurgaon, Delhi. There are 25 open positions. You can earn up to ₹24,000/month. Great for first-time job seekers.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, English

Salary and benefits

You will be paid ₹18,000 – ₹24,000 per month.

What the job involves

• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English, English
• Someone customer-first and patient

Quick facts

• Location: Sector 17 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 25
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Voltas. It takes less than a minute.