Customer Survey Executive

Vortexsoft Innovations Pvt Ltd has an opening for a Customer Survey Executive based in Vadgaon Budruk, Pune. There are 30 open positions. Freshers can apply. The pay goes up to ₹25,000/month.

Employer’s description

Interact With International Customers Through Calls, Chat, Or Email To Conduct Surveys And Collect Feedback. Record Responses Accurately, Resolve Queries Professionally, Adapt To Different Cultures And Accents, And Achieve Daily Targets While Following Company Processes. Languages : Hindi, Marathi, English

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Marathi
• Good English
• Freshers can apply
• Languages: Hindi, Marathi, English
• Someone patient and polite

Job details

• Job location: Vadgaon Budruk, Pune, Maharashtra
• Work mode: Work from office
• Working hours: 4:00 PM - 2:00 AM | Monday to Friday 4:00 PM - 10:00 PM | Monday to Friday
• Job type: Full time
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 30

Apply today and take the next step in your career with Vortexsoft Innovations Pvt Ltd.