Voice Process Associate

A new Voice Process Associate role is open at vortexsoft Innovations Pvt Ltd, Wadgaon Budruk, Pune. No experience? You can still apply. You can earn up to ₹20,000/month. There are 30 open positions.

Note from the employer

Customer Support Is A Specialized, Technical Service That Assists Users With Product Troubleshooting, Installation, And Usage To Ensure Satisfaction. Unlike General Customer Service, It Focuses On Resolving Technical Issues And Enhancing Product Value Through Email, Phone, And Chat, Aiming To Build Trust, Increase Retention, And Drive Brand Loyalty. Type : International | Languages : English

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: English, International
• Basic English
• Freshers can apply
• Type: International
• Languages: English
• A polite, patient attitude

What the job involves

As a Voice Process Associate, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.

Position details

• Work location: Wadgaon Budruk, Pune, Maharashtra
• Openings: 30
• Working hours: 4:00 AM - 1:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by vortexsoft Innovations Pvt Ltd.