Voice Process

Start your next role as a Voice Process with vortexsoft Innovations Pvt Ltd in Waghodia Road, Vadodara. There are 30 open positions. The pay goes up to ₹22,000/month.

Employer’s description

An Inbound Voice Process Is A Customer Service Function Where Agents Receive Incoming Calls, Typically Focusing On Resolving Issues, Answering Product Inquiries, Billing Questions, Or Providing Technical Support. It Is A Reactive, Customer-Centric, And Service-Driven Bpo Operation, Often Utilizing Ivr (Interactive Voice Response) To Manage High Vol. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Hindi, English

Your responsibilities

As a Voice Process, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹17,000 – ₹22,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Hindi, English
• A patient, customer-first attitude

Position details

• Location: Waghodia Road, Vadodara, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by vortexsoft Innovations Pvt Ltd.