Team Lead

Vriddhi Ventures is hiring a Team Lead in Jigani, Bengaluru. 2 candidates will be hired for this role. Salary is up to ₹45,000/month.

Note from the employer

Core Responsibilitiesperformance Management: Setting Daily, Weekly, Or Monthly Objectives And Tracking Team Performance Against Kpis.Operational Oversight: Organizing Workflow, Ensuring Compliance With Company Policies, And Managing Day-To-Day Operations.Mentorship & Training: Coaching Team Members And All Sales Activity. More Than 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi, English

Pay and perks

The salary for this role is ₹30,000 – ₹45,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Kannada, Tamil, Telugu
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi, English
• You are customer-first and calm under pressure

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Jigani, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Vriddhi Ventures reviews applications regularly.