Telecaller

Walke Happy Homes is looking for a Telecaller to join its team in Chatrapati Nagar, Nagpur. The pay goes up to ₹30,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹20,000 – ₹30,000 per month.

Day-to-day work

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Verbal communication, Typing speed, Hindi and English, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Quick facts

• Job location: Chatrapati Nagar, Nagpur, Maharashtra
• Vacancies: 1
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Walke Happy Homes today.