Telecaller

A new Telecaller role is open at wavelivestyle smartwatches & Airpods, Sector 104 - Gurgaon, Delhi. Salary is up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.

Requirements

• Open to freshers
• Education: 12th Pass
• Comfortable with Verbal communication, Hindi and English, CRM tools, Typing speed
• Basic English
• Freshers can apply
• Someone patient and polite

Pay and perks

The salary for this role is ₹11,000 – ₹15,000 per month.

Position details

• Location: Sector 104 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by wavelivestyle smartwatches & Airpods.