Telecaller

Way 2 Overseas Education is hiring a Telecaller in Governorpet, Vijayawada. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Salary and benefits

Salary: ₹12,000 per month, based on skills and experience.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, CRM tools, Verbal communication, Active listening
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Job at a glance

• Work location: Governorpet, Vijayawada, Andhra Pradesh
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Way 2 Overseas Education. It takes less than a minute.