Education Counsellor

Way To Mba is hiring an Education Counsellor in Hinjewadi Phase II, Pune. You can earn up to ₹40,000/month. 5 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Marathi, Hindi, English | Preferred Experience In : Real Estate

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Marathi, Real Estate and Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Marathi, Hindi, English
• Preferred Experience In: Real Estate
• A customer-first, patient attitude

What you get

The salary for this role is ₹20,000 – ₹40,000 per month.

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Hinjewadi Phase II, Pune, Maharashtra
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work mode: Work from office

Ready to start? Upload your resume and apply to Way To Mba today.