Telecaller

Wayanad Trips is hiring a Telecaller in Wayanad Road, Kozhikode. You can earn up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Complaint handling, Typing speed, Hindi and English
• Basic English
• Freshers can apply

Compensation

You will be paid ₹12,000 per month.

Position details

• Work location: Wayanad Road, Kozhikode, Kerala
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Wayanad Trips reviews applications regularly.