Bpo Executive

We Win Limited is hiring a Bpo Executive in Connaught Place, Delhi. There are 4 open positions. Salary is up to ₹20,000/month.

Note from the employer

Key Responsibilities-- Respond To Customer Inquiries Through Email And Calls In A Professional And Courteous Manner.- Log, Track, And Resolve Support Requests Within Defined Timelines.- Escalate Complex Issues To The Appropriate Department When Necessary.- Maintain Accurate Records Of Customer Interactions And Solutions Provided.- Follow Up W. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English

Day-to-day work

• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Inbound and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English
• A polite, calm under pressure attitude

What you get

You will be paid ₹18,000 – ₹20,000 per month.

Job at a glance

• Location: Connaught Place, Delhi, Delhi
• Job type: Full time
• Vacancies: 4
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to We Win Limited. It takes less than a minute.