Wanted Female Team Leader

Welcome shopee is looking for a Wanted Female Team Leader to join its team in Maduravoyal, Chennai. The team is filling 2 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Tamil

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Tamil
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: Tamil
• A calm under pressure, customer-first attitude

What you get

The salary for this role is ₹18,000 – ₹20,000 per month.

Day-to-day work

As a Wanted Female Team Leader, your work will include:

• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.

Job at a glance

• Job location: Maduravoyal, Chennai, Tamil Nadu
• Openings: 2
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Welcome shopee.