Telecaller

Welcome World Immigration has an opening for a Telecaller based in Hiran Magri, Udaipur. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, CRM tools, Hindi and English and Active listening
• Basic English
• Freshers can apply
• You are patient and polite

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹10,000 – ₹15,000 per month.

Position details

• Location: Hiran Magri, Udaipur, Rajasthan
• Employment type: Full time
• Openings: 1
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Welcome World Immigration.