Customer Relationship Management (C...

Wellwisher Group has an opening for a Customer Relationship Management (C... based in Kondhwa Budruk, Pune. The pay goes up to ₹35,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Preferred Experience In : Real Estate

Requirements

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Preferred Experience In: Real Estate
• You are patient and calm under pressure

What the job involves

As a Customer Relationship Management (C..., your work will include:

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Job details

• Job location: Kondhwa Budruk, Pune, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based
• Timings: 10 AM - 7:30 PM | Tuesday to sunday

If this job suits you, apply now — shortlisted candidates will be contacted by Wellwisher Group.