Email Support Executive

Wheelseye Technology India Private Limited has an opening for an Email Support Executive based in Sector 48 - Gurgaon, Delhi. You can earn up to ₹23,000/month. 5 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic

Pay and perks

The salary for this role is ₹19,000 – ₹23,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Domestic
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Someone patient and customer-first

Job details

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Vacancies: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

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