Team Leader

Wheelseye Technology India Private Limited is hiring a Team Leader in Sector 48 - Gurgaon, Delhi. 2 candidates will be hired for this role. Salary is up to ₹35,000/month.

Note from the employer

Manage And Lead A Team Of Telesales Executives.Monitor Daily Calling Activities And Ensure Sales Targets Are Achieved.Train And Motivate The Team To Improve Performance And Conversion Rates.Track Team Performance, Attendance, And Productivity.Handle Escalated Customer Queries And Provide Resolutions. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Pay and perks

You will be paid ₹20,000 – ₹35,000 per month.

Quick facts

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Shift: 10:00AM-7:00PM PM | Monday to Saturday
• Openings: 2
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Wheelseye Technology India Private Limited.