International Voice Process Agent

A new International Voice Process Agent role is open at WNS Holding, Magarpatta, Pune. The pay goes up to ₹35,000/month. There are 29 open positions.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound | Languages : English

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound
• Languages: English
• A patient, polite attitude

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Location: Magarpatta, Pune, Maharashtra
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Vacancies: 29
• Shift: 4 AM - 2 PM | Monday to Friday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — WNS Holding reviews applications regularly.