Telecaller

Work Solutions wants to bring on a Telecaller for its Adajan, Surat team. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: Verbal communication, Hindi and English, Typing speed, Complaint handling
• Female Only
• Basic English
• Freshers can apply
• You are patient and customer-first

Job at a glance

• Location: Adajan, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Work Solutions.