Tele Caller

A new Tele Caller role is open at World First Courier, Governorpet, Vijayawada. The team is filling 4 vacancies. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Hindi and English, CRM tools, Active listening, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Job at a glance

• Work location: Governorpet, Vijayawada, Andhra Pradesh
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — World First Courier reviews applications regularly.