Relationship Manager

Start your next role as a Relationship Manager with Wortal Nexgen Private Limited in Rustampura, Surat. 2 candidates will be hired for this role. You can earn up to ₹25,000/month.

Employer’s description

Relationship Manager Will Be Responsible For Building And Maintaining Strong Relationships With Our Existing Clients And Ensuring Long-Term Customer Retention.The Primary Focus Of This Role Will Be To Understand Client Requirements, Maintain Regular Communication, Ensure Customer Satisfaction, And Drive Software Renewals By Building Trust. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of CRM tools, Hindi and English, Verbal communication and Complaint handling
• Good English
• More Than 2 Years Experience Compulsory.
• You are polite and customer-first

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.

Job details

• Job location: Rustampura, Surat, Gujarat
• Employment type: Full time
• Vacancies: 2
• Work type: Work from office
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Wortal Nexgen Private Limited.