Telecaller

XEL Lifestyle Private Limited wants to bring on a Telecaller for its Mancheswar, Bhubaneswar team. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Compensation

The salary for this role is ₹8,000 – ₹12,000 per month.

Skills and qualifications

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Typing speed, Complaint handling, Active listening and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

Quick facts

• Work location: Mancheswar, Bhubaneswar, Odisha
• Vacancies: 1
• Employment type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to XEL Lifestyle Private Limited today.