Xiaomi Customer Support Associate C...

Xiaomi wants to bring on a Xiaomi Customer Support Associate C... for its MG Road - Gurgaon, Delhi team. Salary is up to ₹22,000/month. Great for first-time job seekers. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Skills and qualifications

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• A patient, calm under pressure attitude

Pay and perks

Salary: ₹16,000 – ₹22,000 per month, based on skills and experience.

Day-to-day work

As a Xiaomi Customer Support Associate C..., your work will include:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Position details

• Work location: MG Road - Gurgaon, Delhi, Delhi
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

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