Xiaomi Email Support Executive Chat...

Xiaomi is looking for a Xiaomi Email Support Executive Chat... to join its team in Sector 20 - Gurgaon, Delhi. You can earn up to ₹25,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Kannada, English

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: English, Kannada
• Good English
• Freshers can apply
• Languages: Kannada, English
• Someone calm under pressure and patient

Compensation

Salary: ₹16,000 – ₹25,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Xiaomi.