Telecaller

Looking for a Telecaller role in IRC Village, Bhubaneswar? XL Life Style Private Limited is hiring now. Salary is up to ₹12,000/month. There are 20 open positions. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

You will be paid ₹10,000 – ₹12,000 per month.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Verbal communication, Complaint handling, Active listening, CRM tools
• Male Only
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Job details

• Location: IRC Village, Bhubaneswar, Odisha
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Click Apply to send your profile to XL Life Style Private Limited. It takes less than a minute.