Email Support Executive

A new Email Support Executive role is open at Xpheno Private Limited, Silk Board, Bengaluru. The pay goes up to ₹25,000/month. There are 5 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Kannada, English

What the job involves

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Kannada, English
• A calm under pressure, polite attitude

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Job at a glance

• Job location: Silk Board, Bengaluru, Karnataka
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 5
• Work mode: Work from office

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