Voice Process( Escalation Specialis...

Xtreme Management Solutions wants to bring on a Voice Process( Escalation Specialis... for its Koramangala, Bengaluru team. You can earn up to ₹28,000/month. 30 candidates will be hired for this role.

In the employer’s words

Handle Customer Escalations Received Through Inbound Calls, Tickets, And L2 Support Teams. Quickly Identify, Assess, And Understand Customer Concerns To Provide Timely And Effective Resolutions. Deliver Exceptional Customer Service By Demonstrating Empathy, Ownership, And Professionalism. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic and English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English
• You are polite and calm under pressure

What you get

Salary: ₹15,000 – ₹28,000 per month, based on skills and experience.

What the job involves

• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Koramangala, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Xtreme Management Solutions reviews applications regularly.